Custom Form overview
Why customize forms?Below we document how new forms are created. This section addresses why you might want a custom form.
Below the standard form is a custom form. It is our own internal customer contact form. It is an edited version of the standard contact r ne or via email. We file by account name rather than by company name so we capture the account information. Usually they are the same but when they differ, we want the account name. The standard form does not do this.
The checkboxes added to the custom form do not affect the handling (except urgent) but are there for historical analysis to know that we are being proactive (not waiting for customer to call)..
The "why" of having a custom form is that it is more efficient for us than the standard form. Further, the custom form allows organizing the information taken to later searches.
Note that the background colors differ. This merely reflects the last color used
in the site and is not a property of the form itself.
It is not necessary for you to create a custom form to use Telephone Message Pad. Many of our customers use the standard forms. However, slightly over half have edited our standard forms to create their own variants. We definitely support you having information served to meet your needs.
Two types of templatesAbove, we show an example of a Type-1 template. There is also a Type-2 template. They are optimized differently and which is "best" is a matter of suitability to task.