Overview
TelephoneMessagePad (TMP) is a hosted system for taking, distributing, and managing phone messages. TMP provides flexible forms your employees fill out while on the phone call. These forms resemble common office forms but ones you may customize to meet your needs.
Fast, accurate, and permanent
Your most recent callers and other data are stored in a list. Click the left pointing triangle in the forms shown at right and a drop-down list allows you to select these repeat callers in a single click.
Calling up any form or page is a single click on your desktop.
No need to enter name and password just to answer a phone call. Use the same facility (No-typing-Login) to get single tap access to your recent call list from iPhone, iPad, Android, and other phones.
The filled out form is stored securely on multiple servers indefinitely. Each form entered is time stamped and credited to the user logged in automatically.
Why a call ticket system is included
The path to closing a call can many times involve substantial complexity: call backs to an answering machine, need to consult experts, handoff to another agent, etc. Telephone Message Pad is designed to let you track and manage the process. Call tracking accounts for more than half of the projected 10X+ ROI (return on investment).
Its call ticket system is the follow up component missing in other solutions.
Unique value
TMP integrates phone message taking and follow up ticket management into a single system.
TMP is designed for offices where phone duties may be shared, principals are often out of the office, and/or excellent records must be kept.
It is implemented as an internet-based service to avoid the many limitations of systems based on individual computers. Because we are computer professionals, we can provide better facilities management than many users would be able to do on their own. For example, the service is accessed via https (SSL encryption) as a standard feature, not a costly add-on. The service is routinely backed up to a standby system continuously.
Our users take their data seriously and so do we.
Contact Center Technology
Large business use computers to insure that banks of phone agents are fully appraised of the status of each call. TMP takes the best part of this automation, the computer entry and follow up management, and makes it available to you for a fraction of the cost. We understand the application. Our CEO has served as lead programmer for several AT&T marketed Telephone Answering Bureau systems.
Subscribe for less than $10/mo
Free Trial
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Customizable forms capture what matters to you
You have a choice of 3 pre-defined forms with the ability to customize each one by adding new fields. Each filled-in form creates a ticket
which tracks progress towards responding to the caller.
Managing follow up with message tickets
The ticket management console allows an easy color coded overview of recent tickets.
You may customize the steps and color coding to craft a progress tracking tool that works the way you do.
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